FAQs | Vinhas Velhas Online Winecellar - Premium Wines

Frequently Asked Questions

We have determined as our mission that our costumers should know us better.
Only this way we can serve them better.
Here are some questions that might have been unanswered.

  • How can i access my account?

    To access your account after registration you should click 'Login' and insert the email adress registered as well as the password you chose.

  • What happens to my personal data after registration?

    Every personal data you provide as well as your order history are available exclusively to you by logging in. If you wish you can edit or delete your information at anytime from your account. For more information please check our privacy policy.

  • I forgot my password! What should i do now?

    There is no problem. In the login/register area there is the "I forgot my password" button. After clicking in this button you will receive an email on your registered email.

  • How do I know if my order was submited?

    A confirmation email will be sent to you and you can also check your account under "Order History" and checking if your order is registered on the table.

  • When can I contact the Online Customer Support?

    You can contact our Online Customer Support team on working days from 9 a.m. to 6 p.m. (Portugal time). We will try to address your query as soon as possible.

Reset Password

Insert your new password

We will send you an email with a link to confirm this change

Check the field

Check the field

Back to login

New Account

Sign up advantages


You will be able to:

- Check the status of your orders and returns
- Check your order history
- Subscribe to our newsletter
- Manage multiple adresses
- Buy faster

Select the delivery country and language

Subscribe our newsletter

Subscribe to our newsletter and be the first to know about our news, offers and campaigns.

By subscribing to our newsletter you agree with our Privacy Policy

Review your cart

To checkout on an order, you need to have all units of the package filled in.

Please check the amounts on your cart.